Frequently Asked Questions
Everything you need to know about shopping with Isadora
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, Isadora ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Isadora products come with a standard 12-month manufacturer's warranty against defects in materials and workmanship from the date of purchase.